Captivate 7 For Mac Can I Use It On Windows 10
A free update to Adobe Captivate 8 is now available! October 13, 2014. A free update to Adobe Captivate 8 is now available! I am using both versions Windows and Mac-Version (Captivate 8) and under Yosemite I have the same problem. Could anybody tell us, why I need the older Java 6 Version?
A not so useful error message “ We’ve encountered the following issues: Creative Cloud desktop failed to install.“. Why did it fail? What should I do to fix it? I’ve tried rebooting, killing irrelevant processes, running Creative Cloud Cleaner Tool (which requires you uninstall ALL CC applications and subsequently installing them again wasting hours), changing registry records, deleting the AAMUpdater file, renaming the OOBE folder and just about anything else I could read on the net.
Sometimes it worked on some of the computers but never on all of them. The funny thing is that all 5 computers are the same make and brand, running the same OS, installed on the same day and all running the same applications. So why would it work on two of the computer but not the remaining three. Mac spell check settings.
Solution to the Creative Cloud Desktop failed to install problem: Anyways I have found a solution that has worked consistently on all five computers for the last two updates. Whenever a Creative Cloud update is available I always try and install it normally first just to see if the problem is fixed (which it isn’t). When that fails we reboot the computer and start it up in. Then I open the Creative Cloud application from the program list and it updates without any problems what so ever.
Once it’s done just reboot your computer again and your Creative Cloud Desktop is updated without any problems. The above trick worked for me when Creative Cloud was giving me the “We’ve encountered the following issues: Creative Cloud desktop failed to install” error message. If you are getting other error messages which contains actual error codes such as “A12E1” or “Installation failed. Error Code: U44M1P7” then the above mentioned approach might not work. I have had Adobe CC since April 2013. Each update since then has resulted in Error message: A12E1.
I have been on the phone with Adobe’s customer support in India 4 times. I found a lengthy work around (similar to what you have suggested above). But I got tired of that and since I’m paying for this service, it should work. I called Adobe in California, got a receptionist on the phone, told her my dilemma and told her I did not want to speak with India (because a) they are hard to understand, sorry not racist, it just is what it is, and b) they have failed to help me with a permanent solution).
She put me in touch with a guy in Oregon who is part of the Adobe solutions team that find and implement solutions to software problems. I have had umpteen e-mail exchanges, had one of their software engineers take over my Mac remotely to try and diagnose a problem and have sent multiple log files to them to try and find a fix. They assured me that the most recent CC update (April 3rd) would fix the problem. Contacted them again and will wait and see what happens.
Feel this problem will never be fixed. May have to abandon Adobe CC altogether and buy their programs like the good ole’ days. I wish I’d found this page a few days ago before my Adobe installation nightmare began.
I was sent a project file created in Premiere CC 2015, and thought – since I’m a Creative Cloud member, upgrading to the latest version of the software would be easy. First, the Creative Cloud update failed. I followed Adobe’s advice and uninstalled it. The re-install failed again, but at least my programs still worked. Then I made the mistake of calling Adobe Support.
The support person spent 90 minutes deleting files and changing permissions on my computer. With each try, she could get no further than I did, installing Adobe Creative Cloud. Finally she gave up, suggesting that maybe it’s a network issue. Her suggestion – lug your computer somewhere else and connect to a different network to see if you can download the software there. Oh – and call us tomorrow to tell us how things went. She promised to send me an email with contact information, so that we could follow up.